Changes made in FreeAgent Central

In order to preserve the promise of transparency and open communication, the change log records changes to topics made by both customers and employees. Anyone can dispute a change by clicking the "Dispute" link and entering additional details.


  • June 22, 2017 14:30
    Michelle Smith Dispute this change
  • June 08, 2017 09:34
    George Grigolava
    Changed reply in topic of Change in year end by George Grigolava to Hi Ken,<br /><br />Thank you for your post.<br /><br />This feature request isn't something we've started work on so the update is that it's not currently supported functionality.<br /><br />Enabling changes to year ends is something that we will tackle at some point (and I know that is vague, apologies for that), but it's not in the immediate future.<br /><br />However, we do have a process in place that allows you to create a new account with your new year end and keep all the data in your old account on a read only basis - this means you can access the data in your old account (the one with the old year end) as and when you see fit. &nbsp;If that's something that you'd like to know more about please contact our support team <a href="mailto:support@freeagent.com" rel="nofollow">support@freeagent.com</a>.<br /><br />All the best,<br />George.
  • June 01, 2017 21:59
    Assel Riley, the poster:
    Reason: removed by the poster
  • May 31, 2017 12:16
    Laurence Cope, the poster:
    Reason: removed by the poster
  • May 31, 2017 08:41
    Stuart McEwan, the poster:
  • May 23, 2017 15:15
    Gary Shand
    Changed reply in topic of refund = negative expense BUT not working by Gary Shand to Hi Will,<br /><br />I have answered your query in this thread here:&nbsp;<a href="https://console.getsatisfaction.com/freeagent/conversations/travel-expense-mayhem" rel="nofollow" target="_blank" title="Link https//consolegetsatisfactioncom/freeagent/conversations/travel-expense-mayhem">https://console.getsatisfaction.com/freeagent/conversations/travel-expense-mayhem</a><br /><br />I hope this helps but please get in touch if you have any further queries.<br /><br />Kind regards,<br />Gary.
  • May 23, 2017 15:15
    Gary Shand
    Changed reply in topic of GoCardless Auto-reconcile Query - What to do on Bank Feed? by Gary Shand to Hi Olivia,<br /><br />Great, glad this has helped.<br /><br />Please feel free to get in touch with us on <a href="mailto:support@freeagent.com" rel="nofollow">support@freeagent.com</a> if you have any further queries.<br /><br />Kind regards,<br />Gary.
  • May 23, 2017 12:05
    system, a community manager for Get Satisfaction:
    Reason: ban
    Dispute this change
  • May 23, 2017 11:01
    Ioannis Pantazopoulos
    Changed reply in topic of not VAT registered and explaining transactions by Ioannis Pantazopoulos to That's a pleasure Stella :)<br /><br />Glad I helped.<br /><br />Regards,.
  • May 19, 2017 11:47
    Anna Stanilevica
    Changed reply in topic of Pay tax on 3rd party services? If I pay £100 per year for hosting, if I charged them £100, would I have to pay tax on this? by Anna Stanilevica to Hi Chris,<br /><br />Thank you for your query.<br /><br />I would suggest that if you charged your client £100, you would show the £100 as income/turnover in your accounts. &nbsp;And you would record the £100 cost of the hosting to the category of your choice, either under cost of sales or admin expenses. &nbsp;These would effectively net each other off and not increase your profit for tax. &nbsp;<br /><br />However, if you charged your client more than £100, then the difference would increase your profit for tax on your self assessment.<br /><br />As a software company, we are not authorised by the Revenue to provide with any accounting advice, sorry about that. &nbsp;If you're unsure how much to re-charge your client you'd be best to check with your accountant to keep yourself right.<br /><br />I hope this helps.<br /><br />Kind regards,<br /><br />Anna.
  • May 18, 2017 09:16
    Gary Shand
    Changed reply in topic of GoCardless Auto-reconcile Query - What to do on Bank Feed? by Gary Shand to Hi Olivia,<br /><br />Thanks for your reply and apologies if I was not clear in my previous response.<br /><br />When you set up the GoCardless Auto-Reconcile feature you should see a new&nbsp;‘GoCardless Account’ bank account in FreeAgent.&nbsp;<br /><br />When a customer pays an invoice and the funds are transferred into your bank account, GoCardless notifies FreeAgent. At this point, FreeAgent creates transactions in the ‘GoCardless Account’ explaining the invoice payment and accounting for the GoCardless fees.<br /><br />FreeAgent also creates a transfer transaction (purple entry) between the ‘GoCardless Account’ and the bank account you selected when you enabled the auto-reconciliation.<br /><br />When you import the bank transactions into your main account (by bank feed or statement upload), you then just need to match the manual transfer (purple entry) with the corresponding transaction (red GC incomings (minus the fees)).<br /><br />You will not need to change the red GC incomings (minus the fees) to match the invoice and create the fees because the auto-reconciliation will have already done this in the GoCardless account.<br /><br />If you need any further assistance with this it might be helpful for us to take a look at your FreeAgent account and provide some specific examples to give context? If so, please email us on <a href="mailto:support@freeagent.com" rel="nofollow">support@freeagent.com</a> and we will be happy to help.<br /><br />Kind regards,<br />Gary.
  • May 17, 2017 10:34
    Gary Shand
    Changed reply in topic of GoCardless Auto-reconcile Query - What to do on Bank Feed? by Gary Shand to Hi Olivia,<br /><br />Thanks for your message and apologies for the delay in getting back to you.<br /><br />When you import the transactions into your account (by bank feed or statement upload), you then just need to match the manual transfer with the corresponding transaction. You can see how to do this in this Knowledge Base article:&nbsp;<a href="https://www.freeagent.com/support/kb/banking/match-a-manual-entry-to-an-uploaded-transaction/" rel="nofollow" target="_blank" title="Link https//wwwfreeagentcom/support/kb/banking/match-a-manual-entry-to-an-uploaded-transaction/">https://www.freeagent.com/support/kb/banking/match-a-manual-entry-to-an-uploaded-transaction/</a><br /><br />This will mean that you then have merged the purple&nbsp;GC account transfers with the red GC incomings.<br /><br />I hope this helps but please get in touch if you run into any problems.<br /><br />Kind regards,<br />Gary.
  • May 17, 2017 09:44
    Gary Shand
    Changed reply in topic of Stripe/Square fees bookkeeping? by Gary Shand to Hi Stella,<br /><br />Thanks for your message and apologies for the delay in getting back to you.<br /><br />Hopefully I can help with your query today:<br /><br />1. I would suggest that you do want to account for the fees as your accounts will not accurately reflect your true income or the expense of the fees if you do not.<br /><br />2. You can account for transaction fees by splitting the bank transaction as detailed in this Knowledge Base article:&nbsp;<a href="https://www.freeagent.com/support/kb/banking/split-a-transaction-for-commission-or-charges-deducted/" rel="nofollow" target="_blank" title="Link https//wwwfreeagentcom/support/kb/banking/split-a-transaction-for-commission-or-charges-deducted/">https://www.freeagent.com/support/kb/banking/split-a-transaction-for-commission-or-charges-deducted/</a><br /><br />Alternatively, if you would like to account for the fees as a yearly lump sum you could consider adding a journal between the Sales and Bank/Finance Charges (for example). You can see how to add a journal here: <a href="https://www.freeagent.com/support/kb/accounting/journal-entries/" rel="nofollow" target="_blank" title="Link https//wwwfreeagentcom/support/kb/accounting/journal-entries/">https://www.freeagent.com/support/kb/accounting/journal-entries/</a>&nbsp;However, I would very much advise to check this with your accountant before doing this.<br /><br />I hope this helps but please get in touch if you require any further information.<br /><br />Kind regards,<br />Gary.
  • May 09, 2017 10:09
    Suzanne Herbison Dispute this change
  • April 24, 2017 14:15
    Ewen Crawford
    Changed reply in topic of Principal private residence relief where the house has self built in Poland by Ewen Crawford to Hello Ivy,<br /><br />Thanks for getting in touch.<br /><br />This is really a question for your accountant because he/she will have a better understanding of you and your business needs.<br /><br />Unfortunately we are not authorised by HMRC to provide accountancy advice, so please accept our apologies for this. If we were to register with HMRC to provide accountancy advice then we would have to comply with Money Laundering regulations, which would involve ID-checking all our customers and monitoring their books for potentially criminal transactions - and we simply don't have the resources to do that. This is why we can't give accountancy advice to our customers.<br /><br />Here's more information from HMRC about what they consider to be accountancy and tax advice <a href="https://www.gov.uk/guidance/money-laundering-regulations-accountancy-service-provider-registration" rel="nofollow" target="_blank">https://www.gov.uk/guidance/money-laundering-regulations-accountancy-service-provider-registration</a><br /><br />I'm really sorry that I can't help you with this, but if you do have any other queries then please do get back in touch with us.<br /><br />Kind regards,<br /><br />Ewen.
  • April 24, 2017 14:15
    Ewen Crawford
    Changed reply in topic of Principal private residence relief where the house has self built in Poland by Ewen Crawford to Hello Ivy,<br /><br />Thanks for getting in touch.<br /><br />This is really a question for your accountant because he/she will have a better understanding of you and your business needs.<br /><br />Unfortunately we are not authorised by HMRC to provide accountancy advice, so please accept our apologies for this. If we were to register with HMRC to provide accountancy advice then we would have to comply with Money Laundering regulations, which would involve ID-checking all our customers and monitoring their books for potentially criminal transactions - and we simply don't have the resources to do that. This is why we can't give accountancy advice to our customers.<br /><br />Here's more information from HMRC about what they consider to be accountancy and tax advice <a href="https://www.gov.uk/guidance/money-laundering-regulations-accountancy-service-provider-registration" rel="nofollow">https://www.gov.uk/guidance/money-laundering-regulations-accountancy-service-provider-registration</a><br /><br />I'm really sorry that I can't help you with this, but if you do have any other queries then please do get back in touch with us.<br /><br />If anyone else can help Ivy with her query then that would be greatly appreciated!<br /><br />Kind regards,<br /><br />Ewen.
  • April 24, 2017 14:15
    Ewen Crawford
    Changed reply in topic of Principal private residence relief where the house has self built in Poland by Ewen Crawford to Hello Ivy,<p>Thanks for getting in touch.</p><p>This is really a question for your accountant because he/she will have a better understanding of you and your business needs.</p><p>Unfortunately we are not authorised by HMRC to provide accountancy advice, so please accept our apologies for this. If we were to register with HMRC to provide accountancy advice then we would have to comply with Money Laundering regulations, which would involve ID-checking all our customers and monitoring their books for potentially criminal transactions - and we simply don't have the resources to do that. This is why we can't give accountancy advice to our customers.<br /></p><p>Here's more information from HMRC about what they consider to be accountancy and tax advice&nbsp;<a href="https://www.gov.uk/guidance/money-laundering-regulations-accountancy-service-provider-registration" rel="nofollow" target="_blank">https://www.gov.uk/guidance/money-laundering-regulations-accountancy-service-provider-registration</a><br /></p><p>I'm really sorry that I can't help you with this, but if you do have any other queries then please do get back in touch with us.<br /></p><p>If anyone else can help Ivy with her query then that would be greatly appreciated!</p><p>Kind regards,<br /></p><p>Ewen</p>.
  • April 21, 2017 10:56
    Azam Javaid
    Changed reply in topic of Bank Feed not updating - NatWest Business account by Azam Javaid to Hi&nbsp;Salsa (and anyone else who may be experiencing any bank feeds issues),<br /><br />Are your bank feeds working ok now? <br /><br />I can look into your account for you and check your bank feeds if you wish. If I can please ask you to send an email an to <a href="mailto:support@freeagent.com" rel="nofollow">support@freeagent.com</a> from your FreeAgent registered email address, and if I can ask you to also enable support access and generate a support code - You can do this by scrolling down to the bottom of the page and clicking on 'Support Access', then clicking 'Enable Access'. There will also be a button which says 'Generate code' clicking this will provide you with a code which you can copy and paste into the body of the email. We we then investigate this for you.&nbsp;<br /><br />I look forward to hearing from you soon.&nbsp;<br /><br />Kind Regards&nbsp;<br /><br />Azam.
  • April 21, 2017 10:47
    Azam Javaid
    Changed reply in topic of Account for a purchase of a computer by Azam Javaid to Hi Ivy,&nbsp;<br /><br />We would advise putting the transactions into your bank account as at the date they occured. If you are using bank feeds or uploading bank statements, then you would explain the transactions as they appear in you FreeAgent account.&nbsp;<br /><br />As the initial two transactions are explained as 'Payment from Contra Account' and 'Receipt into Contra Account', these will have no Tax effect. When you explain the transaction as a 'Computer Equipment Purchase'&nbsp;- FreeAgent will assume all Capital Assets qualify for 100% Annual Investment Allowance. If the particular asset doesn't qualify, then this can be adjusted on your Self Assessment Tax Return for a Sole Trader, and for a Limited Company this will be accounted for within the Corporation Tax adjustment journals.&nbsp;<br /><br />I hope this helps, if you have any further questions please do not hesitate to ask.&nbsp;<br /><br />Kind Regards&nbsp;<br /><br />Azam.
  • April 19, 2017 08:41
    Janice Atherton Dispute this change
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