Changes made in FreeAgent Central

In order to preserve the promise of transparency and open communication, the change log records changes to topics made by both customers and employees. Anyone can dispute a change by clicking the "Dispute" link and entering additional details.


  • April 24, 2017 14:15
    Ewen Crawford
    Changed reply in topic of Principal private residence relief where the house has self built in Poland by Ewen Crawford to Hello Ivy,<br /><br />Thanks for getting in touch.<br /><br />This is really a question for your accountant because he/she will have a better understanding of you and your business needs.<br /><br />Unfortunately we are not authorised by HMRC to provide accountancy advice, so please accept our apologies for this. If we were to register with HMRC to provide accountancy advice then we would have to comply with Money Laundering regulations, which would involve ID-checking all our customers and monitoring their books for potentially criminal transactions - and we simply don't have the resources to do that. This is why we can't give accountancy advice to our customers.<br /><br />Here's more information from HMRC about what they consider to be accountancy and tax advice <a href="https://www.gov.uk/guidance/money-laundering-regulations-accountancy-service-provider-registration" rel="nofollow" target="_blank">https://www.gov.uk/guidance/money-laundering-regulations-accountancy-service-provider-registration</a><br /><br />I'm really sorry that I can't help you with this, but if you do have any other queries then please do get back in touch with us.<br /><br />Kind regards,<br /><br />Ewen.
  • April 24, 2017 14:15
    Ewen Crawford
    Changed reply in topic of Principal private residence relief where the house has self built in Poland by Ewen Crawford to Hello Ivy,<br /><br />Thanks for getting in touch.<br /><br />This is really a question for your accountant because he/she will have a better understanding of you and your business needs.<br /><br />Unfortunately we are not authorised by HMRC to provide accountancy advice, so please accept our apologies for this. If we were to register with HMRC to provide accountancy advice then we would have to comply with Money Laundering regulations, which would involve ID-checking all our customers and monitoring their books for potentially criminal transactions - and we simply don't have the resources to do that. This is why we can't give accountancy advice to our customers.<br /><br />Here's more information from HMRC about what they consider to be accountancy and tax advice <a href="https://www.gov.uk/guidance/money-laundering-regulations-accountancy-service-provider-registration" rel="nofollow">https://www.gov.uk/guidance/money-laundering-regulations-accountancy-service-provider-registration</a><br /><br />I'm really sorry that I can't help you with this, but if you do have any other queries then please do get back in touch with us.<br /><br />If anyone else can help Ivy with her query then that would be greatly appreciated!<br /><br />Kind regards,<br /><br />Ewen.
  • April 24, 2017 14:15
    Ewen Crawford
    Changed reply in topic of Principal private residence relief where the house has self built in Poland by Ewen Crawford to Hello Ivy,<p>Thanks for getting in touch.</p><p>This is really a question for your accountant because he/she will have a better understanding of you and your business needs.</p><p>Unfortunately we are not authorised by HMRC to provide accountancy advice, so please accept our apologies for this. If we were to register with HMRC to provide accountancy advice then we would have to comply with Money Laundering regulations, which would involve ID-checking all our customers and monitoring their books for potentially criminal transactions - and we simply don't have the resources to do that. This is why we can't give accountancy advice to our customers.<br /></p><p>Here's more information from HMRC about what they consider to be accountancy and tax advice&nbsp;<a href="https://www.gov.uk/guidance/money-laundering-regulations-accountancy-service-provider-registration" rel="nofollow" target="_blank">https://www.gov.uk/guidance/money-laundering-regulations-accountancy-service-provider-registration</a><br /></p><p>I'm really sorry that I can't help you with this, but if you do have any other queries then please do get back in touch with us.<br /></p><p>If anyone else can help Ivy with her query then that would be greatly appreciated!</p><p>Kind regards,<br /></p><p>Ewen</p>.
  • April 21, 2017 10:56
    Azam Javaid
    Changed reply in topic of Bank Feed not updating - NatWest Business account by Azam Javaid to Hi&nbsp;Salsa (and anyone else who may be experiencing any bank feeds issues),<br /><br />Are your bank feeds working ok now? <br /><br />I can look into your account for you and check your bank feeds if you wish. If I can please ask you to send an email an to <a href="mailto:support@freeagent.com" rel="nofollow">support@freeagent.com</a> from your FreeAgent registered email address, and if I can ask you to also enable support access and generate a support code - You can do this by scrolling down to the bottom of the page and clicking on 'Support Access', then clicking 'Enable Access'. There will also be a button which says 'Generate code' clicking this will provide you with a code which you can copy and paste into the body of the email. We we then investigate this for you.&nbsp;<br /><br />I look forward to hearing from you soon.&nbsp;<br /><br />Kind Regards&nbsp;<br /><br />Azam.
  • April 21, 2017 10:47
    Azam Javaid
    Changed reply in topic of Account for a purchase of a computer by Azam Javaid to Hi Ivy,&nbsp;<br /><br />We would advise putting the transactions into your bank account as at the date they occured. If you are using bank feeds or uploading bank statements, then you would explain the transactions as they appear in you FreeAgent account.&nbsp;<br /><br />As the initial two transactions are explained as 'Payment from Contra Account' and 'Receipt into Contra Account', these will have no Tax effect. When you explain the transaction as a 'Computer Equipment Purchase'&nbsp;- FreeAgent will assume all Capital Assets qualify for 100% Annual Investment Allowance. If the particular asset doesn't qualify, then this can be adjusted on your Self Assessment Tax Return for a Sole Trader, and for a Limited Company this will be accounted for within the Corporation Tax adjustment journals.&nbsp;<br /><br />I hope this helps, if you have any further questions please do not hesitate to ask.&nbsp;<br /><br />Kind Regards&nbsp;<br /><br />Azam.
  • April 19, 2017 08:41
    Janice Atherton Dispute this change
  • April 19, 2017 08:40
    Janice Atherton Dispute this change
  • April 17, 2017 10:48
    Michelle Smith Dispute this change
  • April 08, 2017 11:48
    Leanne Summers, the poster:
    Reason: removed by the poster
  • April 06, 2017 15:19
    Suzanne Herbison Dispute this change
  • March 27, 2017 11:36
    Antonio Bebić Bezer, the poster:
    Reason: removed by the poster
  • March 20, 2017 11:07
    Anna Stanilevica
    Changed reply in topic of How to tell FreeAgent I've left FRS by Anna Stanilevica to Hi Leigh,<br /><br /><p>Thanks for your query.</p><p>If you need to prepare a VAT return with part of the quarter on the flat rate scheme rate and the rest of the quarter on the standard, you will need to create two separate VAT returns in FreeAgent, mark them as filed, add together the two returns manually, so that you have one set of figures for the whole quarter.<br /></p><p><span>You will need to file this return through HMRC's online portal using your Government Gateway ID and password.</span></p><p>Going forward, the subsequent future VAT returns will be calculated on one rate only.</p><p>I hope it helps.</p><p><span>Anna</span></p>.
  • March 16, 2017 16:53
    Kate Ho, the poster:
  • March 12, 2017 22:16
    iammac
    Changed reply in topic of Download my receipt bucket by iammac to I am the OP on this thread and have been keeping an eye on this issue now for that last 4 years. Seems this has been marked as 'under consideration' for so long now a 3rd party site has been set up to fill this important user requirement. For whatever reason FreeAgent feel it an unnecessary function for users to download their uploaded data - this company clearly do feel it IS a gap worth plugging <a href="https://exportify.co.uk" rel="nofollow">https://exportify.co.uk</a> - good stuff. <br /><br /> However I have to say that I already pay a decent fee to FreeAgent and I'm not particularly keen that I now have to use and pay an additional 3rd party to access my uploaded data. Data that I own and that I have paid FreeAgent to store safetly. <br /><br /> Comments/thoughts ?.
  • February 28, 2017 19:51
    Liz Jeffries, the poster:
    Reason: removed by the poster
  • February 27, 2017 10:09
    Michelle Smith Dispute this change
  • February 21, 2017 11:39
    Michelle Smith
    Exported Bank Feed not working by Michelle Smith to Zendesk
    Dispute this change
  • February 21, 2017 11:32
    Suzanne Herbison
    Exported Bank Feed not working by Suzanne Herbison to Zendesk
    Dispute this change
  • February 10, 2017 09:52
    Ewen Crawford
    Changed reply in topic of Test payments and personal transactions by Ewen Crawford to Hello Chris,<br /><br />Thanks for your reply and hopefully I can help you with this.<br /><br />Can I suggest you explain this to one of your income categories such as Sales for example.<br /><br />Alternatively you could create a custom category and call it "Test Payments" for example like so; <a href="https://www.freeagent.com/support/kb/accounting/add-new-category/?utm_source=Support&amp;utm_medium=KB" rel="nofollow" target="_blank" title="Link https//wwwfreeagentcom/support/kb/accounting/add-new-category/utm_sourceSupportutm_mediumKB">https://www.freeagent.com/support/kb/accounting/add-new-category/?utm_source=Support&amp;utm_medium=...</a>&nbsp;<br /><br />However if you are at all unsure about how to record this then I would recommend double checking with your accountant.<br /><br />I hope this helps.<br /><br />Kind regards,<br /><br />Ewen.
  • February 08, 2017 10:29
    Michelle Smith Dispute this change
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